Solve problems related to banks

• Understanding why suggestions for bank reconciliation are no longer valid

Solve authentication issues

• I have issues when changing my email address
• I have issues when reconnecting to my bank

Solve problems with my account

• I have problems when displaying the Holded page
• I have issues when logging into my account
• I have issues when deleting my account

Solve issues with mi files

• I have issues when downloading a file

Solve a problem related to reports

• I have different data in the sales reports

Solve issues with my plan or subscription

• I experience problems when trying to customize the client portal
• I have issues when paying my subscription
• I have issues in finding my Holded invoice
• I have issues when changing my plan
• I have issues with my invoice amount

Solve invoicing issues

• I am having problems with a direct debit collection via GoCardless
• I have issues when signing and/or uploading my electronic invoice
• I have issues when calculating the VAT for my invoice

Solve issues with my documents

• I don't know how to indicate that VAT is not deductible
• Understanding the different dates used in purchase invoices, as well as their connection at the accounting and tax level
• I have issues with the document numbering

Solve issues with the sending of documents

• The emails sent from Holded are classified as Spam
• I have issues when configuring documents sending via email (STMP)