TicketBai is a Gem that can be activated from the Holded store.
Learn more about how to manage this functionality in this article.
How to get there
- Once TicketBai is enabled, go to Sales
- Select Invoices
How to cancel an invoice sent to TicketBAI
The same document cannot be sent twice, although, if an invoice has been sent with an error, you will have the option to cancel it, following these steps:
- Select your invoice from the list
- From the detailed view, check that the TicketBai status is Accepted
- Click on the three-dot menu (⋮), right next to TicketBai
- Select Cancel
Keep in mind that cancelling an invoice sent to TicketBai will not delete the document in Holded or generate any credit note.