Check out this article to learn more about the GoCardless + Holded integration
The integration of GoCardless with Holded allows you to easily know the status of each of the mandates that have been set up.
Possible mandate statuses
Refer to the following table to learn more about each of the possible mandate statuses:
|Request sent||The mandate request has been sent to the client to provide their banking information.|
|Pending in GoCardless||The mandate has not yet been signed by the client.|
|In process||The mandate has not yet been sent to the client's bank.|
|Pending in bank||The mandate has been sent to the client's bank, but has not yet been processed.|
|Active||The client's bank has processed the mandate correctly.|
|Failed||The mandate could not be created.|
|Cancelled||The mandate has been cancelled.|
|Expired||The mandate has expired due to dormancy.|
|Consumed||The mandate has been consumed and cannot be reused.|
|Blocked||The mandate has been blocked, and no direct debits can be generated.|
You can view the status and errors of each of the mandates you have configured from the view of the associated contact in Holded, and even from the list of Mandates accessible from the Banks menu.
You can segment the list of mandates to see those with a specific status by using the drop-down menu in the upper left corner.