Check out this article to learn more about the integration GoCardless + Holded
The integration of GoCardless with Holded allows you to know at all times the status of each of direct debits or payments you have generated via GoCardless.
Statuses of direct debits via GoCardless
These statuses are always reported directly from GoCardless
| Not configured | You have not indicated on the invoice that it has to be charged through GoCardless. |
| In process | You have specified that the invoice has to be charged through GoCardless. |
| Created | The payment has been created in your GoCardless control panel, but has not yet been sent to the banking system for processing. The payment will be sent automatically before the collection date. You can cancel payments as long as they are in pending status. |
| Confirmed | The customer's bank has confirmed that the payment has been successfully debited from their account. Once the payment is confirmed, GoCardless will credit the payment to the account you have registered. |
| Anulled | The payment has been canceled prior to the collection date. No action will be taken on this payment. If you wish to retry this payment, we advise you to create a new payment for the customer or contact. |
| Cancelled | The customer/contact's bank has canceled the chargeback request. This usually happens because the contact has requested it. |
| Sent | The payment has been sent to the banking system for processing, and can no longer be canceled. If you still wish to cancel the payment at this stage, it is best to contact the bank to handle this request. |
| Failed | The payment has not been successfully debited from the customer's or contact's bank account. You can check the reason for this failure from your GoCardless control panel, or by reading the error message that accompanies this status from Holded. |
| Deposited | The payment has been credited by GoCardless to the account you have registered. Payments are normally generated in the morning and should arrive in your account in the afternoon. Please note that all times are approximate. |
| Charged back | The payment has been returned to the customer's bank account in accordance with the direct debit rules. This is taken care of by the customer's bank at the customer's request. |
| Error |
The payment order has not been created because some of the validations are not met. |
From your invoice list, you have filters and a specific column to view the status of each of the direct debits generated and their associated invoices. Likewise, from the list, you will also be able to see if any error has occurred.