What is the problem?
Holded allows you to use your external email provider such as Google or Outlook. If you are experiencing issues when configuring the SMTP server to send your documents via email, you need to check that the details provided are correct.
How to solve it
You can review the information related to the SMTP server at the path Control menu > Settings > System > Email, and then select Setup > Send from your SMTP.
SMTP Username
Your external email address.
For example:
|
Gmail |
name.surname@google.com |
|
MS Office 365/ Outlook |
name.surname@outlook.com |
Server SMTP
The server of your external email account.
For example:
|
Gmail |
smtp.gmail.com |
|
MS Office 365/ Outlook |
smtp.office365.com |
SMTP Port
The port of your external email account.
For example:
|
Gmail |
465 |
|
MS Office 365/ Outlook |
587 |
SMTP Password
The password you will use to connect to your external email account.
For example:
|
Gmail |
Create a dedicated password to connect your Gmail account with Holded. You can follow the steps mentioned here |
|
MS Office 365/ Outlook |
Utiliza la contraseña de tu cuenta MS Office 365/ Outlook |
TLS
This checkbox can be marked or unmarked to activate or deactivate the TLS security protocol.
For example:
|
Gmail |
Mark this checkbox |
|
MS Office 365/ Outlook |
Leave this checkbox unmarked |
If you use Gmail, you will also need to activate the two-step verification and approve the access to less secure apps.
Learn more about how to configure documents sending from the platform in this article