To learn more about credit notes, read this article
How to get there
- Go to the Sales section
- Select Invoices
- Click on the arrow to expand the button New Invoice
- Press Credit note
Creating an independent credit note
- Click the blue + button
- Press Credit note
- Fill in the data
Follow the steps in this article to know how to create an invoice
- Click Approve
- In the modal, click Add payment
- Check that the payment details are correct
- Click on Save
Converting a sales invoice into a credit note
- Select one of your invoice from the list
- In the modal, click Convert
- Select Credit note
- Check that the payment details are correct
- Click Approve
Relating a credit note invoice to its original
- Create a credit note with the same customer and product data as the original invoice
- Select the original invoice from the list
- In the modal, click Add payment
- Click on the Magnifying glass icon
- Select the credit note that you have previously created
- Click Confirm
Reconciling a credit note
- Go to the Banks section
- Select Banks
- Click on your bank
- Click on the Go to reconciliation button
Find out more about bank reconciliation here