If I delete a product SKU in Holded, will it be deleted in WooCommerce too?
No, product integration works only from WooCommerce to Holded, therefore any modification made in your products in Holded won’t be automatically reflected in WooCommerce.
If I modify my stock level in Holded, will it affect my stock in WooCommerce?
Yes, stock integration is bidirectional meaning that any changes in the stock will be reflected in both platforms.
Why are my orders not imported?
Check your if your order status in WooCommerce is labelled as Completed.
Why my imported orders do not discount the stock level in Holded?
Always check the SKU of your products: in order to modify your stock level, the product SKU in Holded and Prestashop has to match.
A quick way to know if a product SKU is related is to create a Holded Document and check if a Box icon appears right next to your item.
What happens when two countries share the same VAT?
To differentiate between each country, do as follow:
To differentiate between each country, do as follow:
- Create a Tax with a generic name (i.e. Tax21%)
- In the Prestahop Sales configuration, enable the Create contact for each order option
- Synchronize your Orders
- Check this report to know the country of origin of your orders