To learn more about the integration with Amazon read this article
How to connect your Amazon Marketplace with Holded
To connect your Amazon marketplace with your Holded account you will have to follow the steps below.
A good way to complement the Amazon integration is to activate the Inventory gem, as you will be able to view sales orders and waybills, among others. Of course, this is only a recommendation and is a completely optional step.
As far as bi-directional stock synchronization is concerned, this integration supports single products and variants, not including product packs or lots.
1. Activate the Amazon integration with Holded
- Go to the Control menu located in the upper right corner of the platform
- Click on Holded Store
- In the Integrations section, locate Amazon
- Click the Activate button
2. Set up the Amazon integration in Holded
Remember that in order to set up this integration, you must have a Professional seller plan on Amazon.
To add your marketplace and set up the Amazon integration in Holded:
- Access the Control menu
- Select Settings
- Go to Integrations
- Choose Amazon
- Enter your Marketplace ID
Keep in mind that there can be multiple Marketplace IDs if you sell in different countries. Always choose a unique Marketplace ID according to the country of the marketplace you want to add.
- Hit Next
This action will take you to your account in Amazon Seller Central
- Check the following box in order to grant Holded permits to access sales data on your behalf: I direct Amazon to provide Holded - simplify your business access to my Selling Partner account and related data. I am responsible for any actions taken by the application.
- Click on Confirm
This last step will redirect you to a new settings page where you can edit the Amazon order import options in Holded, as detailed below.
3. Edit Amazon order import options in Holded
This step allows you to edit the order import options:
- Fill in the fields below:
Remember that the data under Configuration will be reported automatically after completing the previous step (3).
Footer Add in this box the information you want to appear in the documents synchronized from Amazon. Warehouse Choose the warehouse where the stock will be modified. Bank Define the bank through which your orders will be charged. Sales channel Determine which will be the sales channel associated with the orders coming in from Amazon. Email template Select the email template with which your Amazon orders will be sent. Template Choose the template with which your Amazon orders will be imported. Language Select the language in which your orders will be imported. Force orders by SKU With this option, only orders for existing products in Holded are converted. If the products do not match or are not found, the order will not be imported. Numbering Enter the type of sequential numbering you want to appear. Include taxes If you check this option, Holded will include the tax on the document. Manual account number You can enter the account number manually using this field. Remove orders If you select this option, the orders you have imported will be deleted. Delete If you click on this option, the marketplace will be deleted.
- When you have finished editing, save your changes by clicking Save in the upper right corner of the screen
You can always edit the options of the added marketplaces by going back to the Settings page
If when you go back to the settings options, your screen keeps loading permanently (Loading data from Amazon), it is a sign that some Amazon keys were not entered correctly. This could only happen for integrations that were done manually in the past. In this case, go back to the Settings page and re-add the marketplace, following the instructions detailed in step 3.
Check this article to learn how to import and convert Amazon orders
How to add additional marketplaces in Holded
Before adding new marketplaces, make sure that the first one is 100% loaded and in green or blue color, not in red. In the case of appearing in red color, verify that it is not because the last order placed in that marketplace occurred months ago.
Make sure that the marketplace you add to Holded has at least one order. Otherwise, it will keep loading in a loop.
If you sell in different countries you will have multiple Marketplace IDs on Amazon. You will need to add each of them separately in your Holded account.
The procedure is easy, from the Settings page click on the Add button in the top right corner and repeat the procedure detailed in the previous sections: Set up the Amazon integration in Holded and Edit the Amazon order import options in Holded.
To learn how to delete marketplaces or disable the integration check this article