What is the problem?It is possible that you will have problems loading the Holded page or that you will find an error message such as 404, 403, "Updating", "This page cannot load", or something similar. There are a few possible reasons and solving it is very easy.
How to solve it
Check that you have the latest version of your browser installed
Although from Holded we recommend the use of Chrome, Holded is compatible with your favorite browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
However, make sure you have the latest version installed to avoid any technical issues:
Check version of your operating system and your Internet connection
The operating system of the phone, PC, or tablet from which you make your connection must be updated to its latest version. Also, make sure that you have access to a stable internet connection and that you are able to run one of the major browsers mentioned above.
Update your operating system following the developer's instructions:
Check your browser's cache and cookies
In general, browsers use cache and cookies to store information about visited websites. Removing them usually fixes typical problems like website loading, so we suggest you do it.
The process of deleting cookies and cache is different in different browsers. Follow the step-by-step instructions on your browser's support web page:
If you have already updated your operating system and browser version and deleted the cache and cookies, and the problem still persists, you can try loading the page from another browser.
If after all you still encounter the same problem, you can contact us via chat or write to us at email@example.com, and we will be happy to help you.